Legal Center
PharmIT Legal Documents
⚠ Working Draft. The documents linked below are templates drafted in line with current Indian law (DPDP Act 2023, IT Act 2000, GST Act 2017, Drugs and Cosmetics Act 1940, RBI payment-data localisation, CERT-In direction). They have not yet been reviewed by independent counsel. Please consult a qualified Indian commercial / cyber-law advocate before public release.
Core agreements
- Terms of Service — the master agreement between you and PharmIT Services Private Limited for use of the PharmIT platform.
- Privacy Policy — what personal data we collect, why, how long we keep it, and your rights under the DPDP Act 2023.
- Acceptable Use Policy — what you may not do with the platform; security guarantees on both sides.
- Data Processing Agreement — controller-processor terms when you store your retailers' / customers' data on PharmIT.
Operational policies
- Service Level Agreement — uptime targets, support response times, service credits.
- Cookie Policy — what cookies the platform sets, why, and how to control them.
- Refund & Cancellation Policy — how cancellations and refunds work.
- Security Statement — the technical and organisational measures protecting your data.
- Subprocessors — third-party services we engage to deliver the platform.
- Disclaimer — limits of advice, warranty, and pharma-regulatory responsibility.
Compliance posture
PharmIT is built to help Indian pharma businesses meet their statutory obligations. The platform contributes to your compliance with the following frameworks; final compliance is your responsibility:
| Framework | What we provide |
|---|---|
| DPDP Act 2023 | Consent capture, data-fiduciary tooling, breach notification workflow, grievance officer route. |
| IT Act 2000 + IT Rules 2011 | Reasonable security practices (ISO/IEC 27001-aligned controls), grievance officer, retention rules. |
| GST Act 2017 | e-Invoice (IRN), e-Way Bill, GSTR-1/3B/2A reconciliation, 8-year financial-record retention. |
| Drugs and Cosmetics Act 1940 + Rules 1945 | Schedule H / H1 / X drug register, prescription capture, batch + expiry tracking, narcotics godown segregation. |
| Pharmacy Act 1948 | Pharmacist linkage to retail outlet, dispensing log. |
| Consumer Protection Act 2019 | Grievance redressal mechanism, e-commerce-style transparency on pricing & refunds. |
| RBI Payment Data Localization Direction 2018 | Payment data stored only in India (our infrastructure is in India). |
| CERT-In Direction (Apr 2022) | 180-day log retention, 6-hour incident reporting workflow, time-source alignment. |
| UCPMP 2024 | Sample disbursement reconciliation, ITC reversal under Section 17(5)(h) of CGST Act. |
Contacting PharmIT Services Private Limited
- General: info@pharmit.in
- Privacy / DPDP requests: privacy@pharmit.in
- Grievance Officer: grievance@pharmit.in (name to be appointed and published — required under Rule 3(11) of IT Rules 2011 and Section 8(7) of DPDP Act 2023)
- Customer support: support@pharmit.in
- Postal: No. 1362, Sri Bhuvaneshvari Complex, 3rd Floor, East End Main Road, Jayanagar 9th Block, Bengaluru, Karnataka 560069, India